Unconditional Return Within 30 Days

We offer an unconditional return and 100% refund guarantee if you are not satisfied with our products for any reason. In order to start the return process, you can submit your request within 30 days from the product delivery date by sending a message to our 0850 255 16 55 Whatsapp Support line or

0850 255 16 55 by calling our call center. Our call center staff processes your return request without applying any discouragement method.

 

Call Center Working Hours:

You can get instant service by sending a message to our Whatsapp Support line, 6 days a week, from 09:00 in the morning to 01:00 at night 0850 255 16 55.

You can also contact our customer service by calling 0850 255 16 55 between 09:00 – 17:00 on weekdays and Saturdays.

 

You do not have to specify any reason for the products you want to return.

After our call center receives your return request, a Return Cargo Code is sent to your mobile phone, and you can deliver the product to the nearest Yurtiçi Cargo branch without paying any shipping fee. Pre-inspection is completed within 3 days after the products arrive at our warehouse, and a 100% refund is made without any deduction to your Credit Card or Bank account, depending on the method you pay for. The reflection of the refund process on your credit card may take 1-3 business days under normal conditions, but may vary depending on your bank's procedures.

 

Unconditional Return Policy within 30 Days

There are no conditions for returning the products you buy from Rani Furniture, although there are no conditions, some situations that our customers frequently ask and have difficulty believing are as follows.

 

  • What will happen if my returned product does not pass the Pre-Inspection stage after it reaches your warehouse?
    • There are those who send us a piece of cardboard or other worthless things instead of returning the product using our unconditional return guarantee, so the Pre-inspection stage is only done to prevent malicious and forgery transactions. accepted and the refund process is started.

  • I lost the original packaging / The original packaging was damaged, can I still return it?
    • The return of products without original box or with damaged original box is also accepted unconditionally, but since you will need to repackage the product you purchased in order to return it with cargo, packaging a furniture product without its original box is a very difficult process. We recommend that you open it, taking care not to give it, and keep it until you decide on the return.

  • I damaged / broke / scratched one or more parts while installing the product, can I still return it?
    • The return of damaged products delivered to our warehouse is also accepted unconditionally, we are not interested in damage control or the reasons for the damage, we only look at whether the received product is the same as the ordered product.

  • While disassembling the product to return it, I damaged / broke / scratched one or more parts, can I still return it?
    • The return of damaged products delivered to our warehouse is also accepted unconditionally, we are not interested in damage control or the reasons for the damage, we only look at whether the received product is the same as the ordered one

  • I packed the product for return and delivered it intact, but what happens if the cargo is damaged?
    • The return of damaged products delivered to our warehouse is also accepted unconditionally, we do not deal with damage control or the causes of damage, we only look at whether the received product is the same as the ordered product.

  • I have delivered the product to the cargo to return it, but what will happen if the product is lost in the cargo and cannot be delivered to Rani Furniture?
    • If your returned product is lost in the cargo, its unconditional return is accepted and the money back process is initiated.

From Customer Reviews...

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