Return and Refund Policy

Return and Refund Policy

A) RETURN PROCEDURE TO THE CREDIT CARD
In cases where the BUYER uses his right of withdrawal or the product subject to the order cannot be supplied for various reasons, if the shopping is made with a credit card and in installments, the credit card The procedure for returning the product to the card is stated below:
The bank pays the customer back to the customer in installments, no matter how many installments the customer bought the product.

After the SELLER pays the entire product price to the bank in one go, in case the installment expenditures made from the Bank POS are returned to our Customer's credit card, the requested refund amounts are transferred by the Bank to the bearer's accounts in installments so that the parties involved do not become victims. The installment amounts paid, if the return date and the card's account cut-off dates do not coincide, 1 refund will be reflected on the card each month, and the customer will receive a month more than the number of installments he has paid before the return, after the installments paid before the return is over, and will be deducted from his current debts.

In case of the return of goods and services purchased with a card, the SELLER cannot pay the Customer in cash as per the contract it has made with the Bank. that is, since the SELLER is obliged to pay the relevant amount to the Bank in cash or on deduction, the Customer cannot be paid in cash in accordance with the procedure we have explained above. The refund to the credit card will be made by the Bank in accordance with the above procedure after the SELLER pays the amount to the Bank at once.
The BUYER accepts and undertakes that he has read and accepted this procedure.

B) RETURN PROCEDURE WITH DOMESTIC PAYMENT
Return in door-to-door payment options Bank account IBAN information is requested from the consumer, Transfer to the account specified by the Consumer (the account must be in the name of the person at the billing address or the name of the user member) or EFT.